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Key Takeaways

Cost optimisation icon

Reduced fixed costs by 65%

Reduce paper based claims

Tailored and scalable for growth

Thousands of mail items processed monthly manually becomes unsustainable.

Southern Cross Travel Insurance (SCTI) is a leading online travel insurance provider offering a range of policies for New Zealanders travelling overseas, as well as cover options for international students and other visitors to New Zealand. SCTI recently moved into the Australian online travel insurance market for leisure travellers and found that they needed to consolidate their processes and they required support to manage their fixed costs by not having to ship paper anywhere.

“The efficiencies and cost savings are phenomenal.”

Craig Morrison, CEO of SCTI

Canon Business Services transforms SCTI claims processing

Canon Business Services (formerly Converga) developed an online claims system that allows SCTI customers to key-in claims information directly, rather than use traditional hand-written claim forms. Canon Business Services now processes and digitises all their information, ready to be viewed by SCTI assessors in New Zealand.

“It’s gone brilliantly… and it’s happened in a very short timeframe. What we originally built for Australia has now got much, much bigger.”

Craig Morrison, CEO of SCTI.

The Results: Growth without high costs


SCTI has been able to move into the Australian market with a very low fixed cost base, saving as much as 65% of their assessing costs.

The success has enabled SCTI to bring forward the planned New Zealand roll-out. 

Southern Cross Travel Insurance found that by removing the paper-based process, they could streamline their customer service, reduce costs and improve their overall efficiencies with a digital solution tailored to their needs.

Talk to us today to see how we can help your business achieve the same.

25+ years experience

95% customer satisfaction rate