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Harness almost 50 years of combined experience helping businesses to optimise, automate and transform.

 

Canon Business Services ANZ (CBS) merges the combined experience of Converga and Harbour IT—two world-class companies with a long history of achieving more for our clients.

With 25 years of experience in business process outsourcing, a customer satisfaction score of 95% and a world-leading NPS of 57, Converga brings an enviable reputation for driving business efficiency across finance, retail, and government.

In January 2022 as part of our growth strategy we announced the acquisition of WA-based Satalyst, a leading Microsoft Cloud and security partner. An excellent strategic and technical fit with Canon Business Services ANZ, the acquisition strengthened our application, security, data and AI capabilities, while providing the Microsoft specialist with the backing it needs to fast-track expansion plans. 

As a leader in providing securely managed IT services, infrastructure, and Cloud technologies for over 20 years, Harbour IT brings a reputation for providing direct access to key specialists to deliver agile and scalable IT solutions, giving industry leaders peace of mind and a competitive edge.

We’re proud to be part of the Canon family, one that's been around for almost 90 years and is one of the world's most trusted brands. It’s also the only company in the world to have ranked in the top five for US patents recipients 34 years running and reporting global revenues of more than US$30 billion in 2020. And we’re proud of our commitment to actively inspiring and enabling businesses to achieve more than they ever thought possible.

Now employing over 1,700 people in Australia, New Zealand, and the Philippines, Canon Business Services is a market leader in digital transformation, business process optimisation, cloud technologies, and secure IT managed services.

Together, we optimise your business processes and embed enabling technologies, so you can better focus on what sets you apart. We believe in the power of focus to help remove friction, so you can move forward, freeing your organisation to drive growth and thrive.

Care is in our DNA.

 
We challenge the status quo. We can do so much more if we’re only brave enough to try. We accept accountability for our actions, and we encourage and reward bravery. We’re not afraid to fail because we learn from our mistakes.
 

Our Values

Togetherness.

Team spirit drives us. We share a common purpose. We treat others exactly how we’d like them to treat us. We care for and respect one another’s opinions. We take pride in sharing ideas, celebrating, and having fun together! Our reputation is reflected in the success of our relationships.

Bravery.

We challenge the status quo. We can do so much more if we’re only brave enough to try. We accept accountability for our actions, and we encourage and reward bravery. We’re not afraid to fail because we learn from our mistakes.

Achievement.

We pursue excellence and quality in everything we do. Our business grows when we achieve our goals. We celebrate and share our success stories and anchor our thoughts on achieving positive outcomes. We’re proud of our heritage and our brand, protecting and safeguarding it in everything we do, every day.

Imagination.

We have great ideas and share them freely. We always look for innovative ways to do things. We’re creative, curious and seek inspiration from the world around us. We share business insights and create people experiences worth talking about.

Integrity.

We do the right thing, always. We do what we say we’ll do. We align with customers and communities that share in our vision, values, and purpose. We trust each other and respect our partners. We practice Kyosei and embrace our San-ji Spirit in everything that we do.

FOCUS

It’s the difference between good and remarkably good. Between a considered choice and a compelling choice. Between winners and runners-up.

At Canon Business Services ANZ, we believe in the power of focus. That core business should be your only business. That what makes a business different makes all the difference. And that no business succeeds alone.

So, we’re out to optimise business processes and technology. To lay the foundations for innovation. To free our clients to focus on their clients. To reduce the friction and move forward. To unleash growth and thrive.

We are Canon Business Services ANZ.

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Message from our CEO, Luke Clark

"Welcome to Canon Business Services ANZ! At our very core, we merge people, process, and technology to optimise your operations. But that’s only part of the story. We are the partner you can rely on to drive transformational change across your entire enterprise in a way that goes beyond technical capability and capacity. We are driven by a need for deep customer understanding because when we know what sets you apart, we know how to help you succeed. Our culture of ‘we truly care’ and our ‘more than understanding' approach means we will take the time to genuinely understand your challenges, unearth your opportunities, and help you execute a strategy to achieve transformational growth. When you partner with CBS, you’ll truly be free to focus on what sets you apart and build the future your business deserves."

Executive Team

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Our commitment to sustainability

As part of the Canon Group, investing in our employees’ well-being and environmental and sustainability policies are at the forefront of our company culture. We incorporate our commitment to making a positive impact into our daily operations and environmental initiatives.

Certifications

Our fully certified solutions help ensure your business meets all its regulatory requirements.

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Help us achieve our goals!

Our purpose-driven culture makes CBS a great place to work. If you want to empower others to achieve more, see your ideas come to life, and be supported to reach your full potential, we’d love to hear from you.