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Retail is the ultimate balancing act.

With so many moving parts—suppliers, customers both in-store and online, remote working and government-imposed restrictions—retail has never been more challenging. 

Balancing in-store and digital services with changing consumer demands for faster delivery, ensuring your operations are reliable, efficient and resilient, and controlling costs are top priorities. Getting quality data to make informed decisions is vital. We can help.

We partner with you to transform your IT and business systems so you can improve efficiency and increase operation speed to transact with your vendors and customers seamlessly. Get ready to deliver exceptional customer experiences and keep your suppliers happier - stop being slowed down by operational tasks or IT systems that don’t deliver better services and products to your customers.

Receive orders and process payments effortlessly. Transact with your customers smoothly online and in-store. We help you reduce manual data processing, streamline invoice processing, consolidate data across stores, and automate your orders for digital transformation that simply works.

Peppol eInvoice: The government standard for invoice processing

Peppol eInvoice - enhanced automated accounts payable is ready to go with CBS’ seamless workflow solutions ready to meet Australian Government mandate.

Partner with experts who know your industry.

We’ve worked with countless retailers to transform their business operations with combined IT and business process services that target gaps and give them the agility to build, scale and thrive.

Always-on support.

Our experience delivering outstanding retail process and technology solutions means we can bring a new, comprehensive perspective to your business problems. We’ll work with your multiple locations and stores to deliver 24/7 end-user support with fast turnarounds.

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Optimise your operations.

Deliver outstanding customer care and services by using automation to remove errors and increase process speeds. Reduce manual handling of data, invoices and sales orders and redeploy the cost savings to where your business needs them most.

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Transform your business.

Free your people to focus on what matters most to your customers with the right platforms and systems to offer extraordinary customer experiences.

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Harness agility and continuity.

We’ll customise our IT, processing and outsourcing solutions to help you quickly build and scale to meet demand when and where you need it. Ensure business continuity in a challenging business environment.

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Always-on support.

Our experience delivering outstanding retail process and technology solutions means we can bring a new, comprehensive perspective to your business problems. We’ll work with your multiple locations and stores to deliver 24/7 end-user support with fast turnarounds.

1/4

Optimise your operations.

Deliver outstanding customer care and services by using automation to remove errors and increase process speeds. Reduce manual handling of data, invoices and sales orders and redeploy the cost savings to where your business needs them most.

2/4

Transform your business.

Free your people to focus on what matters most to your customers with the right platforms and systems to offer extraordinary customer experiences.

3/4

Harness agility and continuity.

We’ll customise our IT, processing and outsourcing solutions to help you quickly build and scale to meet demand when and where you need it. Ensure business continuity in a challenging business environment.

4/4

Capabilities

Select the services and solutions that'll transform your business and drive performance. Optimise your operations with our:

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25+ years of experience.

164,000 invoices processed monthly with our Retail and Wholesale clients.

60+ customers in Retail and Wholesale

Who We've Helped

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Testimonials
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“Canon Business Services shows an ongoing commitment to digital transformation, and their solution has empowered us to continue our journey to become 100% paperless and drive new efficiencies across the business. They are a great partner to have on this journey.” National Retailer

Relevant Case Studies

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Case study: NZ Safety Blackwoods improves efficiency in finance

How NZ Safety Blackwoods reduced costs and improved efficiency and accuracy in their AP workflows.

Case study: Vodafone uses outsourcing to boost performance and productivity

Canon Business Services partners with Vodafone NZ for over 15 years to manage their mailroom and hospitality services.

Case study: RPA transforms Canon Australia’s banking operations

Discover how RPA helped Canon Australia focus on increasing accuracy saving time and redeploying staff from manual, repetitive tasks in this case study.

Case study: Electrolux Home Products utilises CBS' document repository

Electrolux is a global leader in household and professional appliances. Learn how they hosted their online document archive repository here.

Case study: Precinct Properties gains productivity for mail handling

Precinct Properties is the largest owner and developer of premium inner-city business space in Auckland and Wellington. Read the full case study here.

Interesting Insights

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Reduce risk while speeding up time-to-value with BPA

Business process automation (BPA) doesn’t have to be inherently risky. Here’s how to reduce risk while also speeding up your time-to-value with BPA.

Don’t Wait for an APRA Penalty to Improve Cloud Security Capabilities

Investing in your cloud security capabilities may not seem like a top priority, but it could put your company at risk. Read on to see why you can't afford to wait.

Driving growth and scale with business process automation.

Business process automation isn't just about efficiency. Read on to learn how developing a BPA strategy can help drive growth and scale at your company.

Data security is a top priority in process optimisation strategy

As you plan your business process optimisation strategy, data security must be a top priority. Read on to learn what it takes to keep your information secure.

Predicting the core focus of IT leaders over the next 3 years

IT leaders have faced unprecedented challenges in recent years. But what comes next? See predictions for the next 3 years from Canon Business Services.

IT support services aren’t your core business, so stop doing it

If IT support services aren’t your business, why are you providing them in-house? Read on for how your company can answer this critical question.