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Is keeping up with IT ops stunting your business growth?

IT operations in Australian organisations are mission-critical. Without network maintenance, infrastructure management, help desk services and desktop support, you can't do business. But managing those operations can steal time from higher-value tech and innovation tasks that drive business growth. You need a dedicated managed IT services provider.

Today’s IT environments are increasingly complex, requiring a depth and breadth of IT skills to make sure everything runs smoothly. Finding the right talent can be a challenging and costly process. We can help.

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IT Managed Services content image

A Managed IT support team you’ll be happy to call.

Get expert support fast. Our Australian-based technical Help Desk delivers Level 1 and Level 2 support, as well as endpoint and device management. We resolve 90% of IT support issues on a single call lasting less than 4 minutes, with virtually no queuing time. Meanwhile, our dedicated Infrastructure Management Centre (IMC) team of specialist engineers are at your service to tackle Level 3 and Level 4 challenges.


Our managed IT services act as an extension of your internal team to solve challenges without ever appearing on your radar. When you have a team of experts on top of support, system maintenance, updates and repairs, you get peace of mind and unlock time to focus on higher-value tasks.

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Reduce your IT complexity with our comprehensive Managed Services.

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How we help your IT operations:

Always-on support 24/7/365.

With head offices in Sydney, Melbourne,Brisbane, Perth and Adelaide, you can access on-demand IT support anywhere, anytime. Access via phone, email, self-service or chat.

Maintain productivity.

Make sure all your people can securely access the data and applications they need to do their best work.

Effective and efficient.

We get to know your business environment from the inside out. Our Service Desk teams ensure swift resolutions with a performance-based philosophy.

Scale and grow with ease.

Get the support you need to scale rapidly without capability or capacity challenges slowing you down.

Reliability, consistency and availability.

Our systems and processes deliver high security and compliance - we're ISO27001 certified, APRA aligned, and have ITIL process and systems at our core.

Greater cost transparency, flexibility and control.

We offer flexible contract terms and scope with a single, fixed monthly fee, so there's no surprises. You'll find us easy to do business with.

“There's full communication between Canon Business Services ANZ and Prosci at all times, across all parts of the business. Outstanding customer service and diligence.”

Team leader, ProSci

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Delivered by experts. Trusted by industry leaders.

Stay focused on your core work with always-on support. Our expert team is at your service 24/7, 365 days a year.

We set the bar high.

Our team lives by our Proactive Service Review philosophy - continually assessing ticket trends, reports and activities to identify areas to improve. Our high service standards and proactive culture mean we'll fix and prevent issues before you even notice they're there. We succeed when you succeed, and our support isn’t just triggered when there’s an incident.

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Ready from day one.

Our high touch customer engagement ethos drives a consultative approach throughout the entire process, maintaining total control of the right transition process for your organisation. Surprises are reduced, and user experiences are maximised as a result.

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Proactive full-service delivery.

Our service delivery is proactive and supported by a comprehensive team of operational and technical experts to ensure you get the absolute best outcome for your business. You get peace of mind knowing your IT support team is the best available and focused on solving your biggest challenges.

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We set the bar high.

Our team lives by our Proactive Service Review philosophy - continually assessing ticket trends, reports and activities to identify areas to improve. Our high service standards and proactive culture mean we'll fix and prevent issues before you even notice they're there. We succeed when you succeed, and our support isn’t just triggered when there’s an incident.

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Ready from day one.

Our high touch customer engagement ethos drives a consultative approach throughout the entire process, maintaining total control of the right transition process for your organisation. Surprises are reduced, and user experiences are maximised as a result.

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Proactive full-service delivery.

Our service delivery is proactive and supported by a comprehensive team of operational and technical experts to ensure you get the absolute best outcome for your business. You get peace of mind knowing your IT support team is the best available and focused on solving your biggest challenges.

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Understanding your business drivers.

Partnership in performance.
CBS Australia is owned and backed by Canon Australia, one of the world’s most trusted brands. We pride ourselves on our 95% customer satisfaction score, long-standing relationships, and more-than-understanding approach. Our IT Managed Services Australia team becomes your truly trusted partner, extending your internal IT team and solving issues at scale with constant monitoring and management. Managed IT solutions from CBS can transform your capabilities and capacity while reducing IT complexity.


How Managed IT Solutions helps your business.
Today’s businesses face plenty of operational challenges, and ever-increasing IT complexity can be a significant drain on resources. Costs and capacity needs can swing wildly day to day and quarter to quarter, leading to a frustrating cycle of overcapacity followed by a lack of capacity. CBS offers managed IT services across Australia that provide needed capacity, scalability, and specialisation that your business might not otherwise be able to obtain.

The value of qualified IT Managed Services Australia

Choosing a qualified managed IT services partner is a powerful value driver for your business. Across a range of functions, an IT managed services provider can bolster your capabilities, improve your digital security, and strengthen your ability to serve your customers.

  • Business agility: move faster, without capacity constraints and internal red tape

  • Always-on support: keep your staff and your customers on track no matter what time, day or night

  • Industry-leading security: you stay ahead and able to respond to threats thanks to access to the latest security tools, processes and technologies

  • Annual strategic planning: gain a trusted partner for building an intelligent technology roadmap that aligns with your business goals and objectives

Canon Business Services Australia provides deeply qualified, compliant and credentialed IT Managed Services, at a continent-wide scale.

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Certifications

Our fully certified solutions help ensure your business meets all its regulatory requirements.

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Customers

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Frequently asked questions

What’s the best way to choose a managed IT service provider?

First, reach a point of clarity on what your business needs are, and share those needs with your prospective managed IT service partner. Consider the scope and scale of the services you need: do you require specific specialist skills, a broad range of capabilities or a full service partner that can serve all your IT needs? 

Look for a partner who can not only understand those needs but also work with you to help you achieve them. You want to find the ideal mix of capability, capacity, and cost efficiency, and you should also ensure that any specific technology, regulatory or process skills are clearly known and that the partner has these skills. 

Last, if you know you have specific specialisation needs, ensure your provider can meet those needs before signing an SLA. However, don't rely on the SLA alone, look for a partner that will truly cares about the outcomes for your organisation and as such the quality of the service they deliver.


 

Does my business need a managed IT solution?

You may need a managed IT service provider if your in-house team needs additional capacity, new and specialist skills or if you wish to free up your internal team to work on strategic higher priority tasks.This could be to accelerate a project stalled due to backlog of issues, or due to lack of skills in a particular technology, thus needing short-term project-based support. Or if your business is expanding operations and looking to employ a partner who can provide ongoing IT support to your business, leaving your internal teams able to focus on core / higher value activities. 


From intermittent capacity needs to full-service managed IT, CBS meets you where you are and provides exactly what you need.



What is the difference between managed services and outsourcing?

The primary differences are scale, integration, and authority or expertise. When you outsource, you order a specific task or function from a vendor—and that’s it. IT managed services go much further, becoming a true partner with your organisation, solving complex problems, and proactively offering novel solutions and business-enhancing IT and security upgrades.


What is an example of managed IT services?

  • An example of managed IT services involves a collaborative partnership between a technology provider and a medium-sized business. In this arrangement, the expert team from the technology partner takes on the responsibility of managing various aspects of the business's information technology. This includes overseeing device management, ensuring that all devices are properly maintained, updated, and secured. The technology partner also offers exceptional customer service, providing a personal touch that aligns with the business's specific needs and objectives. This approach allows the business to focus on its core activities while benefiting from the technical skills and professional services offered by the managed IT service provider.

What is included in IT managed services?

IT managed services encompass a comprehensive suite of offerings designed to cater to the technology needs of businesses. This includes proactive monitoring, where the expert team consistently keeps an eye on the business's IT infrastructure to identify and address any potential issues before they escalate. Additionally, remote monitoring allows the managed service provider to troubleshoot and resolve problems remotely, minimising downtime and disruptions. Ongoing maintenance is a crucial part of these services, ensuring that devices and systems are always up to date, secure, and optimized for performance. The service desk provided by the expert team offers prompt assistance and support to end users, further enhancing the overall customer experience. By managing device management, maintaining technical expertise, and providing exceptional customer service, IT managed services contribute to reducing costs, preventing future issues, and aligning IT strategies with the business's broader objectives.

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