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Tame the complexity of the modern enterprise.

Is dealing with routine IT tasks the best use of your talent’s time and resources? Rather than dealing with repetitive tasks of password resets, software updates and security patches, why not outsource your security, IT maintenance, end-user support and other operational tasks to a trusted partner? Our IT Help Desk allows you to redeploy your team to focus on higher-value activities.

Scalable. Flexible. Fast. Focused.

Get access to the IT skills you need as you need them. The Canon Business Services ANZ (CBS) IT Help Desk frees up your internal IT team allowing them to focus on more strategic work that supports your organisational growth. Work with a partner that goes beyond SLAs every time. We develop deep knowledge of your business, staying one step ahead to deliver what you need before you have to ask.

Get your IT systems and support needs sorted.

Always on, access anywhere.

Enjoy secure and efficient access to your data, anywhere, anytime, and on any device—locally, regionally or worldwide 24/7, 365 days a year via phone, email, self-service or chat —whatever works best for you.

Get back to business.

Our expert team delivers Level 1 and Level 2 support across multiple locations simultaneously and takes care of all endpoint and device management.

Cost transparency, flexibility and control.

A single, fixed monthly fee means no surprises. Flexible contract terms and scope make it easy to do business with CBS.

Extensive reporting and control.

Get comprehensive daily, weekly and monthly reports on all aspects of our service for informed business and tactical IT decision making.

We handle the day-to-day.

Keep your IT team focused on higher-value tasks rather than bogged down fighting technical spot fires.

Streamline your workforce.

With the CBS IT Help Desk as your first point of contact and resolution, you can centralise technical incidents and Level 1 and Level 2 support management.

Free up your team to focus on higher-value tasks while we take care of your IT support with always-on, anywhere access to the technical advice you need to optimise your operations and keep them running smoothly.

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Stay productive and in control.

We deliver a range of business services to help you achieve more. Tailor a solution to meet your exact needs and start optimising your operations today.

High-speed resolution.

We regularly outperform industry standards of 12-minute call resolutions by resolving more than 90% of IT support issues on a single call in less than 4 minutes.

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We set the bar high.

With aggressive, customer-focused SLAs, this is one IT support team you’ll be happy to call. CBS’s IT Help Desk delivers expertly managed, secure IT services to support your team in the hours you need.

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Highly scalable, flexible and customisable.

Match to meet your business requirements. Get the support you need to maintain high business performance when you need it. Free your talent to focus on more strategic tasks.

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Faster, better, more efficient.

We’ve got the formalised tools and processes to drive a difference in your business. Think of us as a natural extension of your internal IT team that responds immediately to critical issues and resolves them fast.

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High standards that exceed expectations.

Our proactive culture fixes and prevents issues before you even notice they’re there. We succeed when you succeed.

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High-speed resolution.

We regularly outperform industry standards of 12-minute call resolutions by resolving more than 90% of IT support issues on a single call in less than 4 minutes.

1/5

We set the bar high.

With aggressive, customer-focused SLAs, this is one IT support team you’ll be happy to call. CBS’s IT Help Desk delivers expertly managed, secure IT services to support your team in the hours you need.

2/5

Highly scalable, flexible and customisable.

Match to meet your business requirements. Get the support you need to maintain high business performance when you need it. Free your talent to focus on more strategic tasks.

3/5

Faster, better, more efficient.

We’ve got the formalised tools and processes to drive a difference in your business. Think of us as a natural extension of your internal IT team that responds immediately to critical issues and resolves them fast.

4/5

High standards that exceed expectations.

Our proactive culture fixes and prevents issues before you even notice they’re there. We succeed when you succeed.

5/5

Get in touch

Get access to IT skills and advice on demand – our expert team is here to help.

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“I have had no complaints or negative comments from my team about the Canon Business Services ANZ IT Help Desk during this difficult time, so well done on keeping it all going.” David Branch, General Manager of ICT, Scope

Download Data Sheet

Download our data sheet to discover more about how IT Help Desk can help grow your business.

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Our Approach

We believe no business succeeds alone–and that every organisation should focus on its core business and outsource the rest.


That’s why we take the time to really understand your business goals and find the right-fit solution to keep you agile, resilient and thriving. Then we put the industry’s best to work on the challenges you want to solve.


Stay one step ahead with the right technology, process, automation and talent to keep you moving forward at all times.

Industries we help

Other IT Managed services offerings

We deliver a range of IT Managed services to help you achieve more. Tailor a solution to meet your exact needs and start optimising your operations today.

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Interesting Insights

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IT support services aren’t your core business, so stop doing it

If IT support services aren’t your business, why are you providing them in-house? Read on for how your company can answer this critical question.

What is an IT Help Desk and how does it work?

Learn what an IT Help Desk is and why your business needs this service to improve productivity, streamline workflows, and increase profits.

What is an Endpoint management solution?

Endpoint management: learn what endpoint management is, how it differs from mobile device management and why it’s essential for your cybersecurity.