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Focus on what you do best, we got your back office operations

As a business leader, your foremost responsibility is to ensure your company operates efficiently day in and day out. To achieve this, it's crucial to recognise when administrative tasks and operational tasks consume too much of your staff's valuable time. Are time-consuming tasks like data entry and transaction processing affecting productivity, and are customer demands left unmet?

Here's where we step in with our back office support services and office solutions. By outsourcing these back-office services, you can free up your team's time and talent to focus on what truly matters – your core business. Our partnership model ensures that operational challenges no longer hinder your business growth. Say goodbye to the burden of office work and data management, and say hello to greater business performance and productivity.

Office Services overview content image
Office Services overview content image

Outsource the rest.

Get the expert skills and ongoing support your business needs to thrive and grow with the added peace of mind knowing the best are working with you to achieve your business goals.

We'll streamline your back office operations, providing efficient and reliable back office solutions. Our dedicated team ensures the smooth running of your office operations, allowing you to focus on delivering exceptional front-office customer experiences. With our expertise in handling customer data, order fulfilment, and more, you can trust us to enhance your business's overall performance.

We take pride in our enduring customer partnerships, as reflected in our impressive 95% customer satisfaction score. Partner with us, and you'll never have to worry about your operations falling behind again. It's time to take your business to the next level with our comprehensive office support.

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Gain the advantage with highly skilled business office services team members that can provide value to your business and customer service. 

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How we help:

The right people for the job.

We take care of all HR management, including sourcing, hiring, training and induction, to ensure you have the best people dedicated to your business success.

Here for you 24/7.

You’re not restricted by time zones. We’re ready to help you optimise your business 24/7, 365 days a year.

Ahead of the pack.

Manage all your service needs using the latest technologies to streamline and increase output.

Reduce time. Save costs.

Take time back from your busy schedule to concentrate on what it takes to grow your business – we’ll take care of the everyday tasks.

Done your way.

We can optimise your mailroom, record management, or print room in your offices or work remotely from one of our Canon technology hubs.

Tailored to your business.

Get business office services tailored to fit and built to scale. We work closely with you to document your existing processes and identify where you can improve before introducing you to your new, highly skilled team.

“I think the most important thing from day one in working with Canon Business Services ANZ is certainly the partnership approach - they really understood our vision for the project. It's just so fantastic to see people enjoying what we've created.”

Anthony Randell, Portfolio Manager, Precinct Properties

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Delivered by experts. Trusted by industry leaders.

Fast-track your talent sourcing, training and management to save time and money.

The best talent.

Our people work according to your business needs, focusing solely on the tasks you allot them and delivering high-quality results. You get expert skills and ongoing support from our business offices services team, so you can focus on what you do best.

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Optimise costs and transform.

We make sure your back-office systems are as high-performing and cost-efficient as possible, handled by skilled staff who’ll help you stay agile in a changing marketplace.

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Time to focus.

We take care of your performance monitoring, remediation, and optimisation so that you can concentrate on business growth.

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The best talent.

Our people work according to your business needs, focusing solely on the tasks you allot them and delivering high-quality results. You get expert skills and ongoing support from our business offices services team, so you can focus on what you do best.

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Optimise costs and transform.

We make sure your back-office systems are as high-performing and cost-efficient as possible, handled by skilled staff who’ll help you stay agile in a changing marketplace.

2/3

Time to focus.

We take care of your performance monitoring, remediation, and optimisation so that you can concentrate on business growth.

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office business services

How can my business improve from using back office support service?

CBS specialises in improving your business by streamlining back office functions and providing comprehensive office support. Our services are designed to ease the administrative burden, allowing you to bridge gaps in your back-office team effortlessly.


We save you time: Say goodbye to the grind of mundane and repetitive business tasks. Our services free up valuable time and resources, enabling you and your team to focus on more high-value tasks. With a dedicated resource at your disposal, work gets done faster and more efficiently.

We provide a strong ROI: We take care of recruitment, onboarding, and training, ensuring that our teams are ready to hit the ground running from day one. Whether you choose local or offshore teams, you gain access to skilled labor at highly competitive rates.

We deliver quality and expertise: Partnering with specialists leads to better outcomes for your business, reducing errors, enhancing the customer and staff experience, and ultimately improving overall business performance. Experience the benefits of our back office solutions, where quality and customer experience are our top priorities.

What makes CBS Australia different from the competition?

Canon Business Services Australia provides the integrated and customised services you need to optimise, automate, and transform your organisation. Our team delivers customised solutions to provide robust, reliable and effective business office support services to get the job done right, built across three pillars:

People. We’re a people business. Our teams and individuals integrate and augment your team, ensuring consistency of delivery and better customer experiences. 
Flexibility. Our get-it-done attitude means our services and solutions can scale and are  flexible enough to work across many environments and challenges – keeping your business running even in the toughest times.
Trust. We’re backed by one of the world’s most trusted global brands. We pride ourselves on our continually high 95% customer satisfaction score and 80 Net Promoter Score (NPS), valuing every customer as a long-term partnership.

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Certifications

Our fully certified solutions help ensure your business meets all its regulatory requirements.

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Frequently asked questions

What does a back office system do?

A back office system handles internal, non-customer-facing tasks that support a company's operations. It manages administrative and operational functions such as accounting, HR, and data processing.

Is the back office and BPO the same?

Back office (BO) and Business Process Outsourcing (BPO) are not the same. BO refers to a company's internal functions, while BPO involves outsourcing specific business processes, including both front and back office tasks, to external service providers.

What is front office vs back office support?

Front office support involves customer-facing roles, like sales and customer service, while back office support focuses on behind-the-scenes tasks such as data entry, accounting, and administrative functions that enable front office operations to run smoothly.

What is a back office assistant?

A back office assistant is responsible for performing administrative and operational tasks that support a company's internal operations. This may include data entry, record-keeping, and various administrative duties, contributing to the organisation's overall efficiency.

Related Case Studies

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Find out why the Australian Taxation Office trusts CBS ANZ’s Mailroom Management Services to handle its busy mailroom and TFN processing.

Case study: AIA Australia outsources their Mailroom management to CBS

Learn how CBS seamlessly optimised AIA Australia’s Mailroom operations to tight deadlines using our extensive mail digitisation, process & workflow experience.

Case study: Transforming Toyota Australia’s back-office operations

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Case study: Vodafone uses outsourcing to boost performance and productivity

Canon Business Services partners with One NZ (formerly Vodafone NZ) for over 15 years to manage their mailroom and hospitality services.

Case study: RPA transforms Canon Australia’s banking operations

Discover how RPA helped Canon Australia focus on increasing accuracy saving time and redeploying staff from manual, repetitive tasks in this case study.

Case study: Canon New Zealand reduces manual tasks with RPA

RPA help Canon New Zealand focus on increasing accuracy saving time and redeploying staff from manual, repetitive tasks.

Case study: Dept of Health improves efficiency of record handling

This case study covers the Department of Health's electronic document and records management support. Read the full case study here.

Case study: Deutsche Bank outsources customer service

Find out how Deutsche Bank delivers world class hospitality solution to one of the world’s leading international financial service providers. Read here.

Case study: Media agency reduces bottlenecks in mailroom

This international media company centralised their mailroom for improved customer service and transparent reporting on all operations. Find out how here.

Case study: Precinct Properties gains productivity for mail handling

Precinct Properties is the largest owner and developer of premium inner-city business space in Auckland and Wellington. Read the full case study here.