Back-Office Outsourcing Services Australia

Outsource repetitive and manual tasks to our expert team, so your talent can concentrate on helping your business grow. Our office services will help you focus on what matters most; growing your business.

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Outsource back-office support so you can focus on what you do best.

As an Australian business leader, it’s your responsibility to ensure your company can function at maximum efficiency day by day. That means you need to stay on your toes and know when it’s time to make changes or source external help to get things done more efficiently.

Do administrative tasks take up too much of your staff’s time? Are high customer demands not being met? We can help.

Get greater business performance and boost productivity by outsourcing to support partners with the right skills for your organisation. Unleash your talent’s creativity on what matters most to your business. Our true partnership model means operational or capability challenges never hold your business back.

Office support resources you can rely on.

Get the expert skills and ongoing support your business needs to thrive and grow in Australia, with the added peace of mind knowing the best are working with you to achieve your business goals.

We’ll streamline your back-office functions, boost efficiency and performance, and source the skilled staff from within Australia that you need to keep everything running smoothly in the background. We value our long-lasting customer partnerships – with a 95% customer satisfaction score, working with us means you’ll never worry about your operations falling behind again.

Our Business Office Services

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MAILROOM MANAGEMENT

Our mailroom services in Australia ensure speedy and secure delivery of your mail and parcels, minimising operational challenges and optimising costs.

EXECUTIVE CONCIERGE AND HOSPITALITY

Our Executive Concierge Services for Australian businesses ensure your front-of-house makes a great first impression with our highly trained customer-facing staff.

RECORDS AND INFORMATION MANAGEMENT

Our Record Management Systems provide solutions for Australian businesses to manage their onsite records, electronic information, destruction, scanning & more.

SUPPLY CHAIN MANAGEMENT

Reduce time and costs across supplier sourcing & management with our Supply Chain Management Services in Australia.

PRINT MANAGEMENT

Our Print Management Services for Australian businesses take care of all your printing needs with the latest technologies and skilled staff for faster and more efficient production.

OFFSHORE MANAGED SERVICES

Our Offshore Managed Services is cost-efficient and gives your Australian business access to a highly skilled professional workforce trained & managed by us.

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Gain the advantage with highly skilled business office services team members that can provide value to your business and customer service.

How we help:

The right people for the job.

We take care of all HR management, including sourcing, hiring, training and induction, to ensure you have the best people dedicated to your business success.

Here for you 24/7.

You’re not restricted by time zones. We’re ready to help you optimise your business 24/7, 365 days a year.

Ahead of the pack.

Manage all your service needs using the latest technologies to streamline and increase output.

Reduce time. Save costs.

Take time back from your busy schedule to concentrate on what it takes to grow your business – we’ll take care of the everyday tasks.

Done your way.

We can optimise your mailroom, record management, or print room in your offices or work remotely from one of our Canon technology hubs.

Tailored to your business.

Get business office services tailored to fit and built to scale. We work closely with you to document your existing processes and identify where you can improve before introducing you to your new, highly skilled team.

“I think the most important thing from day one in working with Canon Business Services ANZ is certainly the partnership approach - they really understood our vision for the project. It's just so fantastic to see people enjoying what we've created.”

Anthony Randell, Portfolio Manager, Precinct Properties

Delivered by experts. Trusted by industry leaders.

Fast-track your talent sourcing, training and management to save time and money.

The best talent.

Our people work according to your business needs, focusing solely on the tasks you allot them and delivering high-quality results. You get expert skills and ongoing support from our business offices services team, so you can focus on what you do best.

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Optimise costs and transform.

We make sure your back-office systems are as high-performing and cost-efficient as possible, handled by skilled staff who’ll help you stay agile in a changing marketplace.

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Time to focus.

We take care of your performance monitoring, remediation, and optimisation so that you can concentrate on business growth.

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The best talent.

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Optimise costs and transform.

We make sure your back-office systems are as high-performing and cost-efficient as possible, handled by skilled staff who’ll help you stay agile in a changing marketplace.

2/3

Time to focus.

We take care of your performance monitoring, remediation, and optimisation so that you can concentrate on business growth.

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How can my business improve from using business office services?

CBS Australia can streamline your business operations, reduce the administrative load, and fill in gaps in your back-office team.

We save you time. You’re no longer bogged down with mundane and repetitive business tasks, freeing up resources to focus on higher-value tasks. You and your team get time back and get work completed faster when a dedicated resource is on the job.
We provide a robust ROI. We manage recruitment, onboarding, training, meaning the teams you work with are up and running from day one. Our teams can be local or offshore, meaning you're able to tap into skilled labour at highly competitive rates.
We deliver quality and expertise. Working with specialists delivers better outcomes for your business, meaning less errors, better customer and staff experience, and improved outcomes for your business.

What makes CBS Australia different from the competition?

Canon Business Services Australia provides the integrated and customised services you need to optimise, automate, and transform your organisation. Our team delivers customised solutions to provide robust, reliable and effective business office support services to get the job done right, built across three pillars:

People. We’re a people business. Our teams and individuals integrate and augment your team, ensuring consistency of delivery and better customer experiences.
Flexibility. Our get-it-done attitude means our services and solutions can scale and are flexible enough to work across many environments and challenges – keeping your business running even in the toughest times.
Trust. We’re backed by one of the world’s most trusted global brands. We pride ourselves on our continually high 95% customer satisfaction score and 80 Net Promoter Score (NPS), valuing every customer as a long-term partnership.

Certifications

Our fully certified solutions help ensure your business meets all its regulatory requirements.

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Customers

Frequently asked questions

How does offshore managed services work?

Offshore Managed Services provides access to a highly-skilled, professional workforce at a fraction of the cost of in-house or on-shore teams.

We can manage the relationship locally and have off-shore teams focus on delivery, or we can connect you directly with one of our talented teams to work side by side. In either case, offshore teams work as an extension of your in-house team to reduce cost and increase speed to market.. All our offshore teams are qualified professionals and go through an extensive customer matching and onboarding process, ensuring that they understand your business from day one.

Our offshore managed services offers support in HR, finance, data entry, payroll and more – so you can focus on growing your business

What is print management and how does it work?

With CBS Print Management Services, we handle your high-volume printing on-demand with the right equipment and staffing for fast turnaround times. You send us print-ready files and we take care of the printing with high-quality, high-speed laser printers to handle the most complex jobs with no waste, no storage, and no transport costs.

What is records management and how does it work?

Record and Information Management involves the accurate and secure handling of physical and digital records throughout the document lifecycle. The key is to ensure the information they contain is kept secure, protected, is searchable and usable within the business. Our expert team knows how to manage your onsite records, electronic information, sentencing and destruction – whether you want to optimise your records management in HR, Finance or other areas of your business, CBS can scan and digitise, store and distribute and provide an infrastructure for future records management.

How does the supply chain management system work?

Supply Chain Management today has become increasingly challenging and complex. CBS can manage your supplier and vendor relationship while providing additional sourcing to procure the best prices. Due to our large network of customers, you can leverage our buying power through fully-optimised supply and distribution channels. You get lower costs from best-of-breed suppliers.