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Key Takeaways

Seamless processing of sensitive communications

Cost optimisation icon

A highly scalable, cost-saving solution

Adaptive and efficient Mailroom operations

The ATO has engaged CBS ANZ’s Mailroom Management Services to assist with all national mail at ATO locations, including CBS’ first Hobart location. It will also provide manual TFN application processing services delivered from a CBS site.

As one of the government’s busiest mailrooms, the ATO relies on seamless services to process the heavy influx of sensitive communications it receives every year.

CBS won the 6-year maximum contract term following a rigorous Government procurement process thanks to its well-established reputation, experience and expertise.

“Our experience means we can keep offering value for money and innovative support to ensure the ATO’s busy TFN application processing will remain up and running smoothly during periods of high demand.”

Jason Borg, Service Delivery Manager, Canon Business Services ANZ

“We’re excited to be onboarding a new large Federal Government customer and we’ll be working directly with the ATO’s mail and contract services team to serve all ATO departments nationally. For the TFN processing, we are working with several key Service Delivery business areas across multiple states.” Jason adds.

The ATO win extends CBS’ already strong government agency customer network and experience helping government departments and organisations transform to meet the needs of today’s IT and service challenges.

By building on key IT service engagements at state and local levels, we’re making sure our clients achieve greater security on their journey from data management to creating a world-leading citizen experience that meets and exceeds their customers’ needs.

CBS’ many benefits helped make the ATO’s decision easy.

Our team has:

A proven track record of success in the Mailroom Management Services industry.
A wide range of experience working with different industries and organisations.
The provision of value-added services to help improve ATO outcomes.
A highly scalable, cost-saving solution that will grow with the ATO’s needs.

CBS’ Mailroom solutions are adaptive and efficient, making them the perfect partner for the ATO’s needs. We crafted an innovative strategy to improve ATO outcomes and comply with all security requirements necessary for such a highly sensitive project.

Our expert team is well-versed in delivering mailroom and TFN processing services—with a detailed transition plan for the ATO’s new mailroom ready to go live on September 1, 2022.

Get critical Mailroom support for your internal logistics and business infrastructure and make your mailroom more efficient. Contact us today.

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25+ years of experience

95% customer satisfaction rate

30+ customers in Government

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