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What’s your key business focus for transformation right now?

We work closely with you to pinpoint your greatest challenges and recommend tailored business automation solutions to address them.

Whether you're grappling with issues related to customer experience, operational efficiency, data accuracy, business intelligence, or the need to scale your processes, we're here to help you find the ideal solutions that will put your Australian business on a smoother trajectory.

In today's modern workplace, the significance of process automation cannot be overstated. It's the key to ensuring business continuity by automating repetitive tasks, reducing human error, and freeing up your valuable resources to concentrate on higher-value responsibilities.

With our workflow automation and process automation solutions for Australia, you'll experience enhanced compliance, streamlined efficiency, better control, and improved visibility—all while making a smart investment with quick, high returns.

Let us guide you toward a future where your business thrives through automated processes and streamlined workflow management.

Business Process Automation overview banner
Business Process Automation overview banner

Combine people, process and technology to automate 4 key functions.

The synergy of people, process, and technology can yield transformative business outcomes. There are four key areas where task automation can make all the difference to your growth, your business operations and performance–automating your customer interactions, operations and IT, finance, and administration and shared services.


Get these right and you'll streamline your business to be more agile and adaptable to industry changes. Consider the option to outsource these tasks, and you can simultaneously boost reliability and ensure business continuity while reducing the burden of inefficient processes on your business users.

Our Business Process Automation Services

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How we help:

The power of business process automation.

Use BPA in your day-to-day business processes to effortlessly automate highly repetitive tasks, significantly boosting operational productivity, enhancing the customer experience, and allowing your staff to refocus their efforts on driving profitability.

Purpose-built solutions.

We work around to understand your unique business workflows and challenges. We then create purpose-built business automation solutions that unlock the full potential of your operations, and improve sustainable growth.

Expert support.

You don't need to be an automation or processes expert to harness the benefits of our business automation solution. Our dedicated experts accompany you every step of the way, providing unwavering support and guidance throughout the automation journey.

Data access and security.

Experience heightened data security, accuracy, and seamless access from anywhere, at any time. Dive into your data to uncover hidden value and insights, empowering you to make well-informed business decisions.

Compliance.

Rest easy knowing that your data and processes maintain almost 100% accuracy and reliability. Our easily accessible audit trail ensures compliance with peace of mind.

Trust is key.

We're backed by one of the world's most recognised global brands. We pride ourselves on our continually high 95% customer satisfaction score and 81 Net Promoter Score (NPS), valuing every customer as a long-term partnership.

Get in touch

Fast track your journey to digital transformation and improve performance and efficiency throughout your business with the Automation.

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“Amending payment is an extensive process as it requires changes to several elements in the contract. Canon Business Services ANZ has enabled us to automate a complicated 45-minute manual task, saving time and hassle. The robot amends scheduled payments for the customer and ensures the customer is contacted appropriately based on the new payment schedule. Based on this schedule, we’re taking our learnings from this robot and applying it to other cash allocation processes.”

Matt Devine, CFO, Allied Credit

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Delivered by experts. Trusted by industry leaders.

Automate routine tasks and increase productivity. Refocus your staff to drive profit. Enjoy greater accuracy and security, and find deeper insights in your data for better decision-making.

Tools for transformation.

We’ll help you identify which solutions will transform your tedious, manually intensive processes into agile and scalable automations that foster high performance, efficiency and continuity.

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Expert knowledge.

You don’t have to be a rocket scientist to get the tools and technology your business needs to shine. Our experts support you from business case development to solution implementation and beyond. Enjoy a comprehensive managed services model under one vendor for all your people, processes and technology.

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Efficient process management.

Reduce time spent on consuming admin tasks and manual processes. Personalise staff and customer experiences. Shift your focus to activities with real business impact.

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Tools for transformation.

We’ll help you identify which solutions will transform your tedious, manually intensive processes into agile and scalable automations that foster high performance, efficiency and continuity.

1/3

Expert knowledge.

You don’t have to be a rocket scientist to get the tools and technology your business needs to shine. Our experts support you from business case development to solution implementation and beyond. Enjoy a comprehensive managed services model under one vendor for all your people, processes and technology.

2/3

Efficient process management.

Reduce time spent on consuming admin tasks and manual processes. Personalise staff and customer experiences. Shift your focus to activities with real business impact.

3/3
CBS Peppol ready webinar

Freedom to focus on your core business.

Tried and tested.
Get access to our deep knowledge and experience across multiple industries. We understand the challenges you face and can alert you to others you might not have considered yet. With deep experience in Australia and backed by the global enterprise of Canon Group, our business process automation solutions will meet your needs and go beyond what you thought possible.


Focus on what matters most.
When your back-office processes run smoothly, your people are free to focus on growing your business and serving your customers. Less time spent on running manual processes means more time to grow your business and its capabilities. Your staff can finally break free from chasing and correcting manual errors and get back to driving profit.


The future of business.
Business automation is currently experiencing a 68% rise in market growth across ANZ due to the increased demand for secure and reliable processes that are resistant to cyber-attacks. Workflow automation is the way forward. Business process automation is the future. Start laying the groundwork now so your business can thrive— no matter what the future landscape brings.

Business Process Automation Examples

Application processing

The processing of all types of forms and or applications can be simplified with business process automation. In the case of automation, RPA makes it possible to gather documents from different systems, interpret the data gathered, make decisions using customised calculations and algorithms, and update customer records as needed.

Accounts payable (AP)

Capture invoice data, match captured data (including multiple line items), and pair invoices with outstanding POs automatically. Workflows can be reviewed, modified, and approved easily, speeding up your AP processing, reducing your overhead, minimising errors, and improving compliance. All this can be achieved without the need for costly ERP system changes.

Customer renewals

Processing customer renewals manually is no longer necessary when business process automation is brought into the picture. Automation can be used to determine which customers are nearing their renewal date, trigger timely messaging delivery, and even update customer records as renewals are processed.



Customers

Allied Credit logo
AIA Australia
Anglicare VIC
LaTrobe Health

Frequently asked questions

What is the difference between BPA and RPA?

Business Process Automation (BPA) and Robotic Process Automation (RPA) differ in their scope and approach. BPA focuses on automating entire business processes, often involving multiple tasks and human interactions. It aims to create a holistic approach to streamline operations, reduce costs, and provide real-time insights. 


For example, BPA handles complex multi-step workflows like transferring files, generating complex reports, or extracting data from unstructured sources and automating them from one central location. RPA, on the other hand, is more task-specific, using software robots to mimic human actions in repetitive, rule-based tasks like data entry. 


While both aim to improve efficiency and reduce costs, BPA is broader and plays a central role in digital transformation.

Does my business need business process automation services?

Your business may benefit from process automation if you want to reduce costs, improve employee satisfaction, and streamline your operations. 


BPA solutions can automate back-office tasks, such as processing purchase orders and managing data entry, allowing your team to focus on more important tasks. It also provides real-time insights into your processes, helping you make informed decisions and maintain a consistent standard of performance. 


Additionally, BPA can standardize the customer experience, provides an audit trail for transactions, and empowers your staff to step away from repetitive, slow, error-prone manual tasks.


How long does it take to start business process automation?

The time it takes to start Business Process Automation can vary depending on the complexity of your processes and the BPA solution you choose. Simple processes can be automated relatively quickly, often within a few weeks. 


More complex processes may take a few months to implement effectively. Working with a partner that can provide BPA as a service will often accelerate time to market, as they have already made investments in skills and technology. 


The key to BPA is getting it right, even if that takes a little longer. Automating a broken or weak process doesn’t ultimately help businesses succeed; first, the process must be strong, and only then is it time to automate.


What are the top processes to start automating for my business?

The top processes to start automating for your business often include repetitive, time-consuming tasks that can benefit from automation. 


These may involve data entry, invoice processing, employee onboarding, and purchase order approvals. Many organisations also start with processes such as financial reconciliations and reporting, as well as customer support. 


By automating these processes, you can reduce manual labor, enhance accuracy, and streamline operations, ultimately saving time and reducing costs while maintaining a consistent standard of performance.

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