The Compass Group is the world’s largest food service and hospitality organisation. In Australia and New Zealand it operates over 500 sites nationally, employs 10,000 staff and has a world-wide annual turnover of $AUD21 billion.
The Compass Group Accounts Payable team handles 700,000 invoices per year, but it was a cumbersome process. Invoice approvals did not allow for 3-way matching, and had to be distributed to up to 500 sites where they were re-entered into a locally run order management system. Inevitably, this caused delays and increased costs significantly.
Canon Business Services (formerly Converga) were challenged with reducing the costs of the Accounts Payable function, support faster payment cycles and to allow for the suppliers’ own transition to electronic invoicing.