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Our Methodology

Our approach to building and managing your operational foundations is unique. Gain the edge over your competitors and build a seamless, modern-scale business with our unique combination of world-class business process outsourcing and leading-edge business technology solutions.

Uncover hidden efficiencies, connect your capabilities, and achieve remarkable productivity gains — we show you how.

Our Methodology

Optimise your operations

In a “winner takes all” global marketplace, staying ahead of the pack takes a relentless focus on customer value and faster-than-market innovation.

Agility.

Too often, legacy systems hold back growth. Get direct access to a broader, deeper range of expertise and technology to support your best work. By streamlining your systems and operations, you can get back to focusing on over-delivering to your customers and driving growth - we’ll take care of the rest.

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More than understanding.

Caring is in our DNA. Your business is our business, so we take more time to understand your unique challenges and build solutions that make a measurable difference.

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One step ahead.

Transform your core business operations and technology—we’re here to keep your critical operations and systems at the leading edge. Pursue your competitive advantage while we make sure your data is safe, your processes are seamless, and your IT is fully optimised for success.

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Trust.

We have a 95% customer satisfaction score and decades-long relationships with the region’s biggest brands. With twenty-one years as IT specialists and twenty-five years as BPO specialists under our belts, we’re owned by the global powerhouse Canon - one of the world’s most trusted brands. We’re not going anywhere.

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Agility.

Too often, legacy systems hold back growth. Get direct access to a broader, deeper range of expertise and technology to support your best work. By streamlining your systems and operations, you can get back to focusing on over-delivering to your customers and driving growth - we’ll take care of the rest.

1/4

More than understanding.

Caring is in our DNA. Your business is our business, so we take more time to understand your unique challenges and build solutions that make a measurable difference.

2/4

One step ahead.

Transform your core business operations and technology—we’re here to keep your critical operations and systems at the leading edge. Pursue your competitive advantage while we make sure your data is safe, your processes are seamless, and your IT is fully optimised for success.

3/4

Trust.

We have a 95% customer satisfaction score and decades-long relationships with the region’s biggest brands. With twenty-one years as IT specialists and twenty-five years as BPO specialists under our belts, we’re owned by the global powerhouse Canon - one of the world’s most trusted brands. We’re not going anywhere.

4/4

Why work with us?

Our history.

CBS is the merger of two Canon-owned companies with a long history of achieving more for their clients. Together, Converga and Harbour IT bring 47 years of experience delivering exceptional, built-to-fit operational and IT solutions to the table.

Longstanding partnerships.

In a competitive market where customers typically move to different vendors, we’re proud we have many who have been with us for a decade or more.

Capability breadth and depth.

From accelerating your document and internal business processes to increasing your business agility across the cloud and business data, we’ve got the experts and skillset to successfully get your digital transformation underway.

Direct specialist access.

Our unique client delivery framework gives you direct access to specialists across operations, support, and service delivery. That means we understand your business better, you always know who to call, and your issues are resolved fast.

Get in touch

Transform your business. Secure your critical data. Step ahead of your competition.

Contact Us

Don't let operational capacity or capability challenges stop you from focusing on growth.

At Canon Business Services ANZ (CBS), we believe process and technology innovation is as vital a step-change as product ingenuity and motivation. Simplicity is the ultimate elegance—your people, processes and technology should work together seamlessly so you can delight your customers and support your people to do their best work. It’s time to focus on what you do best and outsource the rest.

About Us

25+ of years optimising business processes.

21+ years of delivering IT services.

Part of Canon - one of the world’s most trusted brands.

Solutions that transform your business.

Work with our team to tailor a solution that tackles your greatest organisational challenges with services that respond to your exact needs.

Testimonials
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“I think the most important thing from day one in working with Canon Business Services ANZ is certainly the partnership approach - They really understood our vision for the project. It's just so fantastic to see people enjoying what we've created.” Anthony Randell, Portfolio Manager, Precinct Properties

Certifications

Our fully certified solutions help ensure your business meets all its regulatory requirements.

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Case Studies

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Case study: AAM Group works with NetSG and CBS to install SD-WAN

Canon Business Services ANZ and NetSG partner to implement a more agile network service for AAM Group.

Case study: AIA Australia outsources their Mailroom management to CBS

Learn how CBS seamlessly optimised AIA Australia’s Mailroom operations to tight deadlines using our extensive mail digitisation, process & workflow experience.

Case study: NZ Safety Blackwoods improves efficiency in finance

How NZ Safety Blackwoods reduced costs and improved efficiency and accuracy in their AP workflows.

Case study: RPA transforms Canon Australia’s banking operations

Discover how RPA helped Canon Australia focus on increasing accuracy saving time and redeploying staff from manual, repetitive tasks in this case study.

Case study: Canon New Zealand reduces manual tasks with RPA

RPA help Canon New Zealand focus on increasing accuracy saving time and redeploying staff from manual, repetitive tasks.

Case study: Dept of Health improves efficiency of record handling

This case study covers the Department of Health's electronic document and records management support. Read the full case study here.

Case study: Deutsche Bank outsources customer service

Find out how Deutsche Bank delivers world class hospitality solution to one of the world’s leading international financial service providers. Read here.

Who We've Helped

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Industries we help