Chief Executive Officer
Luke Clark is the Chief Executive Officer of Canon Business Services ANZ (CBS), and Canon Oceania Senior Leadership Team member. Before being named CEO, Luke held leadership roles at Canon Australia for over a decade with responsibilities that included the definition and delivery of Canon’s technology and business transformation.
Luke’s proven track record in leading complex change programs that require cross-business collaboration includes driving the transformation journey that successfully united Canon Oceania subsidiaries Harbour IT and Converga to form CBS.
Under Luke’s leadership, CBS is now firmly cemented as a market leader in digital transformation, managed services, business process optimisation, offshore solutions, cloud solutions, and managed end-user services. Having moulded the business with customers at its heart, Luke is focused on extending capability and taking new services to market that will help customers optimise their operations.
Luke also serves as a Director for Canon New Zealand and is the Chairperson presiding over CBS Service Centre (Philippines). He lives in South Sydney with his family of 6 (7 if you count Frankie, the world’s naughtiest bordoodle dog).
General Manager, Commercial and Finance
Formerly working with Canon Australia's Business Information Solutions group, where she led its commercial and channel marketing teams and business transformation program, Steph joined us in June 2020. She’s responsible for strategically aligning CBS to Canon Group’s overarching objectives and works with our Commercial, Finance, and Information Security Governance teams.
Steph enjoys working with a dynamic team passionate about delivering excellent customer experiences and achieving our strategic and financial metrics. When she’s not working, she enjoys exploring new places and spending quality time with loved ones.
Managing Director, Service Centre
Michelle joined CBS as Head of Operations in August 2020. She’s brought energy, talent, and strength to this critical role, showing outstanding commitment to our people and business. Michelle was the Founder and CEO of Philippines-based NRG (National Receivables Group), a debt management provider that grew to a team of 500+ and won multiple awards, including the 2011 'Top 10 Fastest Growing Companies Qld'.
When NRG was acquired, she joined uCollect, an innovative debt collection service for Australian SMEs, as Managing Director. She was COO of Offshore Intelligence, an outsourcing service with offices in the Philippines, Vietnam, Brisbane and Sydney. Michelle is also a member of the Australian and New Zealand Chamber of Commerce Board of Directors
General Manager, Operations
As General Manager BPO Operations for the last decade, Brian brings 20 years of experience in national operations to CBS, with high-level expertise in project management with national acquisitions, implementing strategic change management, and organisational direction.
Brian's responsible for managing our BPO operations across Australia, New Zealand, Manila, and our technology centres. Off the clock, he’s represented Australia in Oztag’s World Cup series, including five tests against New Zealand.
General Manager, Managed Services
Raj is responsible for CBS’ IT Managed Services operational delivery. With over 20 years of experience in IT Services leadership, he plays an essential part in delivering our Managed Services portfolio, including Infrastructure support, End-User support, and Cloud/Network services.
Raj is committed to improving staff engagement, customer satisfaction, and financial performance. When he isn't at his desk, you'll find him enjoying family time, running, or cooking up a storm.
General Manager, Sales
As General Manager of Sales, Lawrence is responsible for CBS’ national sales and professional services strategy. He manages our state-based sales and engineering teams with a customer-first approach, ensuring our customers achieve exceptional business and technical outcomes.
Lawrence focuses on customer success, motivational leadership, and emotional intelligence to empower teams to perform at their best. Outside the office, you’ll find him enjoying a game of footy, playing chef in the kitchen, and indulging in the occasional fine whiskey.
General Manager, Human Resources
Sydney-based Rochelle is responsible for leading and executing CBS’ people strategy across Australia, New Zealand and the Philippines and meeting Canon Group’s overarching objectives. It’s her job to put the right people, systems, and processes in place to support our workforce needs, growth strategy and, most importantly, make CBS a great place to work.
In addition to her CBS Leadership Team role, Rochelle leads our Learning and Development, Remuneration and Benefits, Recruitment, HR Operations, and Business Partners teams, supporting each business unit to achieve more.
General Manager, Marketing
With a unique background blending corporate, start-up and agency experience, Murray has worked in brand and marketing teams across Australia, Asia, Europe, and the US - selling everything from premium coffee in Russia to wearable tech in Vancouver.
He’s a classically trained marketer with an entrepreneurial spirit and a thirst for innovation and technology. He helps us define our market proposition, build high performing product portfolios, and develop and execute business-driven marketing strategies that showcase the transformational value our services deliver.
When not working on the latest marketing campaign, you’ll find Murray getting out and active or sharing time with his wife and young kids.
General Manager, Satalyst
Todd and the Satalyst team joined CBS in January 2022. A founding director of Satalyst, Todd’s vision is to help business leaders reimagine the role of technology as a business and innovation partner. Todd is a digital entrepreneur; he enjoys generating ideas and working with people with a growth mindset to leverage technology and innovative delivery methods to bring value early and transform business operations. Todd champions his team in keeping pace with rapid technology advancement and leads with the implementation of digital solutions with flexible architecture supported by modular cloud platforms, powered by data and secured by leading-edge cyber security.
Todd is a strategic business leader and led Satalyst through a period of transformative change to focus on Microsoft technologies to become one of the leading Microsoft Partners in Australia.
Todd’s background in engineering and software development enables him to immerse into a business problem and help the customer to envision the technical solution that will modernise and transform their operations.