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Deliver mature, proven business services with a standard operating procedure

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Provide latest market trends to improve operations

Reduce costs while improve employee and customer experience

Canon Business Services ANZ (CBS) will now deliver Onsite Mailroom, Switchboard, Store Control Management services, and Multi-Functional Device (MFD) management for Toyota Australia’s Victorian headquarters after successfully winning a pitch to bring their operations in line with the latest innovations in back-office management.

At CBS, we believe mailroom management is a fundamental business function that needs careful and correct structuring to ensure it runs smoothly.

So, when Toyota approached us to better understand how it could employ the latest market trends to improve its operations, achieve its objectives and enhance employee, guest, and dealer experiences, we were happy to help.

Toyota Australia sought a provider that could:

• Fully service its Port Melbourne mailroom, including managing all incoming and outgoing mail distribution and mail-related requests.
• Help manage its switchboard by receiving and redirecting calls for Toyota and Lexus.
• Deliver valet services at its Port Melbourne and Altona offices to ensure MFDs are maintained, and paper and toner are adequately replenished. .
• Offer a Continuous Improvement Program that would introduce innovative solutions to optimise back-office processes.
• Reduce costs while enhancing employee, guest, and dealer UX.

“After scoping Toyota’s needs at its Victorian headquarters, our team suggested 4 full-time staff and 1 part-time employee could sufficiently service its mailroom, storeroom, switchboard and MFDs and achieve the results it was after,”

said Matthew Viola, CBS Head of Sales ANZ.

“Each member of CBS’ new Toyota team comes from a culture with mailroom management as part of its DNA. We can deliver mature, proven business services with a standard operating procedure that prioritises performance, processes, systems, training, and service delivery excellence,”he added.

For example, when Vodafone wanted to recalibrate how its reception functioned, it chose to outsource to CBS, working closely with our NZ team to redesign how its front of house would operate from the ground up.

“It would have been so much harder to do that in-house,” says Teresa. “Instead, we sat down with CBS’ concierge experts, explained our vision for how it would work, and asked them to map out a plan to get us there. And they delivered.”

CBS staff have now been deployed onsite and are streamlining Toyota’s mail, storeroom, switchboard and MDF management to help make them more effective, flexible, responsive, and efficient.

With a team of specialists committed to the little details, CBS streamlines, strategises, and transforms office operations to meet a wide range of essential business needs today and tomorrow.

Optimise your processes and make your back-office work harder for your business. Contact us today.

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95% customer satisfaction rate

60+ customers in Retail and Wholesale

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