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Key Takeaways

Azure consulting deisgn architecture icon

Over 1000 employees in Australia

Executive hospitality tailored to the Deutsche Bank’s requirements

Greater visibility of processes, and improved productivity

The Challenge

Managing over €90 billion in assets and with more than 63,000 employees in 73 countries; Deutsche Bank is one of the world’s leading international financial service providers. In Australia, Deutsche Bank offers a wide range of investment banking, asset management and private client advisory services and employs over 1,000 people in Sydney and Melbourne. 

Deutsche Bank Australia required a hospitality solution that delivered uncompromised 5-star services across all facets of corporate reception, switchboard, venue and hospitality management. They also required assistance during their relocation to Deutsche Bank Place. 

The Solution 

Canon Business Services (formerly Converga) made sure they understood the nature of the Deutsche Bank business and its staff before implementing an executive hospitality solution and tailoring to the specific and ever-changing requirements of Deutsche Bank’s management. Canon Business Services’ (CBS) world class solution included polished, professional and multi-talented staff, a corporate silver service dining experience, and supporting third party supplier management. 

The Results 

CBS’ reliable first-class hospitality experience continues to leave a lasting impression on Deutsche Bank staff and its visitors. CBS has expanded services to manage and consolidate 3rd party suppliers resulting in other business functions, including on-site mailroom management, cost centre reconciliation, records management and ad-hoc soft facilities management. 

Now in its third contract period over 10 years, CBS’ integrated executive hospitality solution continues to support the management of Deutsche Bank’s 1,000 employees, 5,000 annual visitors and 1,500 hosted world-class functions servicing up to 20,000 guests - representing the Deutsche Bank brand above expectations for every visitor, every time. 

1500 hosted world-class functions

20,000+ guests annually

95% customer satisfaction